Refund Policy

14-day window

Contact [email protected] within 14 days of purchasing credits to request a refund for unused purchased credits. Include your account email and purchase ID. Requests are reviewed against your payment and credit-use records.

Unused and used credits

A refund covers the unused portion of purchased credits at the price paid for that purchase. Successful generations that have already consumed credits are generally not refundable. Gift credits have no cash value. Mandatory consumer rights, remedies for defective service and duplicate or unauthorized charges are not excluded by this policy.

Generation failures

When a generation fails, its reserved credits are returned once the failure is confirmed. An interrupted generation whose result is not yet known is reviewed before credits are released, to avoid duplicate charges or results.

Refund processing

Approved monetary refunds go through Stripe to the original payment method. Timing depends on Stripe and your bank; we cannot guarantee a posting date. Credits associated with a pending refund are held; a failed or canceled refund restores the corresponding credits. Successful refunds remove the refunded credits.

Disputes and delivery

An open payment dispute can temporarily pause credit spending. When reversed credits have already been used, the balance may become negative and new paid generations are blocked until resolved. Existing results are not deleted by a refund.

AstroCode delivers digital services only; nothing is shipped. Credits become available after payment confirmation, and generation can take a few minutes. There are no subscriptions to cancel; canceling an unpaid Checkout does not purchase credits.